Offers Lo

Return Policy

At Offers Lo, we want you to be completely satisfied with your purchase. If you’re not happy with your order, we offer a hassle-free return policy to ensure your peace of mind.

Eligibility for Returns

– Items must be returned within 7 days from the date of delivery.
– Items must be unworn, unwashed, and in their original condition with all tags attached.
– Intimate apparel, gymwear, and accessories (such as jewelry) are final sale and not eligible for returns.
– Items purchased on sale or with a promotional discount may have different return eligibility. Please refer to the individual product page for details.

How to Initiate a Return

1. Contact Customer Support: To initiate a return, contact our customer support team through our Contact Us page. Provide your order number and details about the item you wish to return.

2. Receive Return Authorization: Once your return request is approved, you’ll receive a return authorization number and further instructions.

3. Package the Item: Carefully pack the item in its original packaging or a secure package to prevent damage during transit.

4. Include Documentation: Include a copy of the packing slip or order confirmation in the return package.

5. Shipping the Return: Ship the package using a trackable and insured shipping method. Please note that return shipping costs are the responsibility of the customer.

Processing the Return

– Once we receive your return, our team will inspect the item to ensure it meets the eligibility criteria.
– Refunds will be processed to the original payment method used for the purchase.
– Please allow 7 business days for us to process your return and issue the refund.

Exchanges

At this time, we do not offer direct exchanges. If you’d like a different size, color, or style, please follow the return process and place a new order.

Damaged or Incorrect Items

If you receive a damaged or incorrect item, please contact us within 2 days of receiving your order. We’ll work to resolve the issue and provide you with a replacement or refund.

Contact us

If you have any questions or need assistance with your return, please reach out to our customer support team through our Contact Us page. We’re here to help!

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